I had a Groupon for Gejas which I was unable to use. I see that Groupon is offering...

GetHuman-charkose's customer service issue with Groupon from December 2018

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Help with my Groupon issue
GetHuman-charkose's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-charkose will want to follow the link below to head to their help center. We will check on GetHuman-charkose later to make sure it's all set or try to help escalate.
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-charkose's own words
I had a Groupon for Gejas which I was unable to use. I see that Groupon is offering a trade in for the price I paid which I really appreciate. However, I'm not adept at doing this, and would really appreciate your help. Especially since its saying I only have today to do this. Please help! I'd like to trade it for a Groupon at ZaZas Trattoria which I've obtained through your offer in the past. Please email me at *****@***.com.Thank you for your help.
GetHuman-charkose did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-charkose
Dec 4th, 2018 - a mon ago
I have an issue with Groupon too
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Timeline
GetHuman-charkose started working on this issue
Dec 4th, 2018 5:03pm
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Dec 4th, 2018 5:04pm