Im writing on behalf of my fiance who is busy at work and has broken English. She bough...

GetHuman-adamnsim's customer service issue with Groupon from December 2018

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The issue in GetHuman-adamnsim's own words
Im writing on behalf of my fiance who is busy at work and has broken English. She bought the Groupon for the * night stay at Yosemite View Lodge and called the number on the Groupon to make a reservation. After making the trip she got a call back saying they did not accept the Groupon because she did not mention it in the call and would have been transferred to another office. She was confused because she simply called the number on the Groupon she bought to make the reservation and didnt understand that was a separate offer from the usual. So she had to pay over $*** for the room. We talked in length with the hotel and they said they cant do anything for her because it was not mentioned, and to contact you instead. Please refund her that $*** because she already stayed at the room and paid full price. We would appreciate it so much weve spent hours trying to resolve this and she just needs some money back! Her name is Priscila Palmares, and the Groupon is LG-KYHL-B*RK-FZ*Z-**H*.
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Groupon

Customer service issue
Reported by GetHuman-adamnsim
Dec 4th, 2018 - a mon ago
I have an issue with Groupon too
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GetHuman-adamnsim started working on this issue
Dec 4th, 2018 4:11pm