I would like to start off saying that this is my first experience with Groupon. I purc...

GetHuman1687436's customer service issue with Groupon from December 2018

3 views
 | 
105165 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman1687436's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1687436's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1687436 will want to follow the link below to head to their help center. We will check on GetHuman1687436 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1687436 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1687436's own words
I would like to start off saying that this is my first experience with Groupon. I purchased a laser hair removal voucher For * year unlimited laser hair removal at Vistoso Medical Spa in Oakville Ontario. *I redeemed my voucher and attended my first session in October ****. As laser hair removal for the same parts (legs) require visits every * weeks, I have only attended once. My next visit was last week and I was informed that Groupon has not honoured their part of the agreement with Vistoso and the Spa has yet to receive payment from Groupon for my voucher. I decided to wait for resolution of this issue with Groupon before continuing with my sessions as that required another payment of $***.**. (The Spa offered to honour the Groupon deal for clients affected by this dispute). *Vistoso has been very transparent, professional and helpful with this process. The owner has showed me emails with their communication attempts and Groupon responses with no progress on this issue. *I am very dissatisfied with this whole process. I have “wasted” roughly $***.** for one session of laser which is not very useful since a minimum of * sessions is required for successful and permanent hair removal. **I have heard people talk highly about Groupon deals as well as the service and reliability but was always hesitant to trust in this process. Unfortunately my first experience with Groupon has been very disappointing. I have yet to receive any communication from Groupon about this issue. I have only been responsibly contacted and communicated to from Vistoso. **I am expecting a full refund of the voucher for services not rendered as soon as possible. **Kindly, *Nadia Colantonio
GetHuman1687436 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1687436 fixed the problem
We are waiting for GetHuman1687436 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman1687436 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman1687436
Dec 4th, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 105165 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1687436 started working on this issue
Dec 4th, 2018 3:25pm