Purchased * Groupons to be redeemed by Qualtry. Three were processed with no problems. One will not let me use the redemption code Groupon provided.

GetHuman-mwchanco's customer service issue with Groupon from December 2018

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The issue in GetHuman-mwchanco's own words
I am trying to redeem my Groupon with Qualtry and get the order processed in time to arrive before December **. ... I have been trying to redeem a Groupon from Qualtry and have been unable to get them to accept the redemption code. I ordered * other items from Qualtry which have all been processed. The * Groupons were all bought November **. The only difference with this redemption code is that all letters after the hypen are in caps. The remaining * items' redemption codes used lower case letters following the hypen. This is a Christmas gift for a very special little boy and I fear it won't be delivered on time. PLEASE HELP! Please send me a redemption code Qualtry will accept!
This is a gift for a special little boy who loves to draw. I wanted to surprise him with a sketch book and pencils he could carry with him wherever he went.
I want a redemption code that will be recognized by Qualtry so I can order this sketch pad.
I have been a Groupon customer for close to ** years and have purchased several trips as well as a number of products and services from them.
I tried emailing Qualtry on November ** when I first discovered they would not accept the redemption code for this item. I have not had any response from them.
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One personalized sketch pad with colored pencils offered by Groupon for $*.
Customer service issue
Reported by GetHuman-mwchanco
Dec 4th, 2018 - 2 mons ago
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GetHuman-mwchanco started working on this issue
Dec 4th, 2018 1:32pm
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Dec 4th, 2018 1:32pm