I bought a groupon for a couples massage and had a terrible experience. My boyfriend an...

GetHuman-hmkeene's customer service issue with Groupon from December 2018

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Help with my Groupon issue
GetHuman-hmkeene's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hmkeene will want to follow the link below to head to their help center. We will check on GetHuman-hmkeene later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-hmkeene's own words
I bought a groupon for a couples massage and had a terrible experience. My boyfriend and I were put into separate rooms and then a male masseuse came into my room, the massage was fine in the beginning but then he touched me inappropriately and did not immediately listen to my request to stop. I left the massage less than ten minutes after getting there. I asked for a refund and was told I could not get my money back. Please help me resolve this by getting me a refund and reporting this business.
GetHuman-hmkeene did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-hmkeene
Dec 4th, 2018 - a mon ago
I have an issue with Groupon too
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Seen by 4 customers so far
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Timeline
GetHuman-hmkeene started working on this issue
Dec 4th, 2018 2:48am
GetHuman-hmkeene shared this issue with others over email
Dec 4th, 2018 2:50am