I tried purchasing the Phoenix zoo light tickets, * sets of two, all day and Groupon ke...
GetHuman-nataliba's customer service issue with Groupon from December 2018
Help with my Groupon issue
First: share to improve GetHuman-nataliba's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nataliba's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nataliba will want to follow the link below to head to their help center. We will check on GetHuman-nataliba later to make sure it's all set or try to help escalate.
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-nataliba's own words
I tried purchasing the Phoenix zoo light tickets, * sets of two, all day and Groupon kept telling me “Groupon is experiencing technical difficulty”. I’m visiting from out of town and thought it would be a great gift for the kids. Later, my friend takes my card and tried purchasing the tickets and it said payment went through. I was charged and the tickets were not showing up in her purchases. So we tried again, same thing happened. When she put her card info in and purchased it everything popped up. We thought maybe my card wasn’t going through because It was out of state or emails didn’t match up. I’ve used Groupon before and never have I had this happened. I wake up today and saw my card charged and my friend saw the tickets on her phone (finally!) I would like to be refunded the $** charge that I was charged twice. We purchased the tickets twice with my card and once with hers, ended up using the only ones that were available (hers and we redeemed them). I would like my charges back. I would like someone to get back to me as soon as possible. Thank you.
GetHuman-nataliba did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-nataliba fixed the problem
We are waiting for GetHuman-nataliba to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.