I made a purchase for car detailing. I had an appointment for **am today Monday Decembe...

GetHuman1682906's customer service issue with Groupon from December 2018

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Help with my Groupon issue
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GetHuman1682906's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1682906 will want to follow the link below to head to their help center. We will check on GetHuman1682906 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1682906's own words
I made a purchase for car detailing. I had an appointment for **am today Monday December *. I got llost getting there and at *:**am sent them an email stating I was lost and wouldn’t be able to make the appointment. They agreed to reschedule but I would have to pay a $** cancellation*rescheduling fee. I looked up my voucher and saw that they redeemed my voucher at *:**am. I never got to my destination. Is it possible to get a refund because they redeemed the voucher and I wasn’t there?
GetHuman1682906 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1682906
Dec 3rd, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman1682906 started working on this issue
Dec 3rd, 2018 9:28pm