Order *: ****-*******-******. *I had scheduled an appointment for an auto detailing wi...

GetHuman-mpmcb's customer service issue with Groupon from December 2018

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Help with my Groupon issue
GetHuman-mpmcb's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mpmcb will want to follow the link below to head to their help center. We will check on GetHuman-mpmcb later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mpmcb's own words
Order *: ****-*******-******. *I had scheduled an appointment for an auto detailing with Blue Star Car Care in North Brunswick, NJ. I purchased a $***.** coupon on Nov, *. I scheduled the appointment for today but had to cancel it due to a family emergency requiring admission to an ICU. The Blue Star owner REFUSED to reschedule & said the only thing to do is cancel the order w Groupon. Other minor issues also exist w this vendor.*PLEASE Cancel & Refund my $***. I can be contacted at *** *******. *Thank You!
GetHuman-mpmcb did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-mpmcb
Dec 3rd, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman-mpmcb started working on this issue
Dec 3rd, 2018 3:14pm
GetHuman-mpmcb shared this issue with followers on Twitter
Dec 3rd, 2018 3:15pm