I ordered a custom door mat from American laser crafts on October **th , **** using a g...

GetHuman1678718's customer service issue with Groupon from December 2018

3 views
 | 
103395 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman1678718's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1678718's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1678718 will want to follow the link below to head to their help center. We will check on GetHuman1678718 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1678718 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1678718's own words
I ordered a custom door mat from American laser crafts on October **th , **** using a groupon I purchased for $**.**. Qualtry charged me $** for shipping which I thought was super high but I paid. Long story short, I never received my door mat. I would like a full refund for the groupon price as well as the shipping fee. If this doesn’t get resolved, I plan on contacting BBB, FTC, and anyone else I can think of to make sure no one else gets scammed. I’ve emailed qualtry multiple times to resolve this matter, none of my emails are answered. Please help!**Teresa Presta****-***-*****T*****@***.com
GetHuman1678718 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1678718 fixed the problem
We are waiting for GetHuman1678718 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman1678718 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman1678718
Dec 3rd, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 103395 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1678718 started working on this issue
Dec 3rd, 2018 2:30pm