I ordered a custom door mat from American laser crafts on October **th , **** using a g...

GetHuman1678718's customer service issue with Groupon from December 2018

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GetHuman1678718's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1678718 will want to follow the link below to head to their help center. We will check on GetHuman1678718 later to make sure it's all set or try to help escalate.
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1678718's own words
I ordered a custom door mat from American laser crafts on October **th , **** using a groupon I purchased for $**.**. Qualtry charged me $** for shipping which I thought was super high but I paid. Long story short, I never received my door mat. I would like a full refund for the groupon price as well as the shipping fee. If this doesn’t get resolved, I plan on contacting BBB, FTC, and anyone else I can think of to make sure no one else gets scammed. I’ve emailed qualtry multiple times to resolve this matter, none of my emails are answered. Please help!**Teresa Presta****-***-*****T*****@***.com
GetHuman1678718 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1678718
Dec 3rd, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
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GetHuman1678718 started working on this issue
Dec 3rd, 2018 2:30pm