Hi, I was purchasing go LA card on your website on *****. However, after I entered my p...

GetHuman1677377's customer service issue with Groupon from December 2018

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The issue in GetHuman1677377's own words
Hi, I was purchasing go LA card on your website on *****. However, after I entered my payment, the page showed "we're processing your purchase" and then this sign disappear. I didn't see anything show on my page or any email. I didn't see the changing from my bank account, too! So I bought it again on ***** night. And got the card this time, it's showing on my website. However, when I'm checking my bank account today, I saw there are two spending for LA card ( two ** dollars spending). But it's your system's problem. And there aren't two go LA card on my website either. I feel very bad about this. Please help me fix this problem.*( My coupon account is *****@***.com)
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Groupon

Customer service issue
Reported by GetHuman1677377
Dec 3rd, 2018 - 6 mons ago
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Timeline
GetHuman1677377 started working on this issue
Dec 3rd, 2018 7:44am