Hello. I purchased a Groupon a week ago as a gift. It was for a customized pillow from...

GetHuman1676735's customer service issue with Groupon from December 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1676735 will want to follow the link below to head to their help center. We will check on GetHuman1676735 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1676735's own words
Hello. I purchased a Groupon a week ago as a gift. It was for a customized pillow from Qualtry. The voucher number isn’t working at all on their website. I’ve tried several times calling the company and left two email messages about the voucher not working and no one has gotten back to me still. I either need a new voucher number, can Groupon contact the company, or can I receive a refund. There shouldn’t be a reason why this isn’t working. I even watched the video and clearly this voucher number doesn’t work. Please help me. Thank you. The voucher number is GPNPFTPC*- - CBCC*F***Groupon * LG-*CM*-VWZH-ZJ**-TKJ***Dena Macklin ****-***-****
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Groupon

Customer service issue
Reported by GetHuman1676735
Dec 3rd, 2018 - 6 mons ago
I have an issue with Groupon too
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Seen by 5 customers so far
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Timeline
GetHuman1676735 started working on this issue
Dec 3rd, 2018 3:27am