Hello, **I tried to send an email through the form, but apparently they are limited to...

GetHuman-ritamei's customer service issue with Groupon from December 2018

2 views | 102536 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-ritamei's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Groupon help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-ritamei may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ritamei's own words
Hello, **I tried to send an email through the form, but apparently they are limited to about the length of a twitter post. **I recently purchased two of the following groupon https:**www.groupon.com*deals*gg-picaboo-personalized-premium-calendars having selected the ** calendar option. The first surprise came when I realized the total was to be charged in US dollars. But, ok, my bad I missed that part. My purchase just turned from a $*** purchase into $*** dollar purchase, but I can live with that. All that's left to pay after this is the shipping, how much can it cost to ship ** calendars? The answer is $** US to Canada plus a $** surcharge and duties to be paid on $**** worth of calendars as it goes by the regular price - times TWO because the two orders of ** calendars can not be combined into one shipment apparently. So that's $*** $*** $** (duties) * $*** x* which comes to $*** Canadian beyond the groupon price of $*** Canadian for a grand total of $***, which is nearly *x the amount I thought I was paying for ** calendars. One would think that this would be worth a mention somewhere in the fine print, however all it says is that taxes and shipping must be paid. To contrast the shipping cost of $*** without duties to pay per ** calendars, if I ordered ** calendars totalling $**** on amazon, the shipping is $** US for everything! For further reference shipping ** such calendars with premium stock costs $** US from Vistaprint USA. Considering this ridiculous hidden shipping cost I believe this groupon is grossly misleading and entrapping to customers aside from the fact that as a Canadian Groupon customer with my location set at my local area I continue to be offered US goods where the fact that the deal is in US dollars is hidden away in the fine print. If I am on the Canadian groupon site I should only be offered prices in Canadian dollars. Therefore I am requesting to be refunded for the cost of the two groupons* The voucher numbers are GTQ*C**B** and GTQ***AF**. Please advise when this is complete, otherwise I will have to contest the purchase with my credit card company. **Sincerely, Rita Pupo

GetHuman-ritamei did not yet indicate what Groupon should do to make this right.

How GetHuman-ritamei fixed the problem

We are waiting for GetHuman-ritamei to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ritamei fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-ritamei
Dec 2nd, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 102536 others
0 customers following this

Timeline

GetHuman-ritamei started working on this issue
Dec 2nd, 2018 1:56pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies