Purchased * Groupons ( one as a Groupon as a gift and the other for self) for Spa on Wa...

GetHuman1672696's customer service issue with Groupon from December 2018

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GetHuman1672696's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1672696 will want to follow the link below to head to their help center. We will check on GetHuman1672696 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1672696's own words
Purchased * Groupons ( one as a Groupon as a gift and the other for self) for Spa on Wall Street. The package include a facial and massage. I called the Spa to make appointment. I was informed that the facial technician will not be returning until ******** and I could make appointment for ********. Had this been stated in describing the Groupon, when I purchased the Groupon, I wouldn’t have gotten it. I purchased the item to celebrate my best friend’s ** th birthday on **.******. I cancelled the Groupon I purchased for self. Obviously, when she received her gift she opened it. As a result I am unable to cancel the order from my Groupon app. For this reason I am reaching out for help to cancel the order. It doesn’t serve the purpose for which I purchased it so it’s no good to me or my friend.
GetHuman1672696 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1672696
Dec 2nd, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 8 customers so far
Similar issue to 102473 others
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Timeline
GetHuman1672696 started working on this issue
Dec 2nd, 2018 10:06am