My name is Porsha Malone (***) ***-****. We recently purchased a Groupon for * at the R...

GetHuman-porshama's customer service issue with Groupon from December 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-porshama's own words
My name is Porsha Malone (***) ***-****. We recently purchased a Groupon for * at the Rafain restaurant. We drove over an hour to the restaurant on Saturday, December *st, just to he turned away due to their overbooking the restaurant for reservations. When attempting to cancel the order online, we were not provided the option to cancel per the website's instructions. Lastly, when attempting to follow the steps to address this with Groupon support, we were unable to make complete this process.
GetHuman-porshama did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-porshama
Dec 2nd, 2018 - 6 mons ago
I have an issue with Groupon too
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Timeline
GetHuman-porshama started working on this issue
Dec 2nd, 2018 1:01am