purchased Groupon for a * bedroom oceanview suite at Ocean Beach Club Resort* however...

GetHuman-pixxie's customer service issue with Groupon from December 2018

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The issue in GetHuman-pixxie's own words
purchased Groupon for a * bedroom oceanview suite at Ocean Beach Club Resort* however, the purchase was misleading. After following up with the Resort regarding my purchase, I was made aware that this room does not have a full ocean view, nor does it have a balcony. I immediately cancelled my Groupon purchase just *-* minutes after I made it while I was on the phone with Ocean Beach Club Resort. I then tried to reserve the correct room for my stay and was not able to. It turns out the purchase with Groupon has not been refunded to my bank* therefore, I have insufficient funds to cover the cost of the reservation. I would like the funds immediately refunded to my account as I may not be able to get any reservations at all due their being a high demand for rooms during my date for stay and therefore there may be no hotels* resorts with vacancies for the size room and amenities that I need. Typically it takes *-** days to post credit charges back to the bank* however, I don't have the luxury of time on my side. * hotels I looked into staying at just last night were fully booked this morning when I continued looking for a room to reserve this morning.
GetHuman-pixxie did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman-pixxie
Dec 1st, 2018 - 6 mons ago
I have an issue with Groupon too
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GetHuman-pixxie started working on this issue
Dec 1st, 2018 9:45pm
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