purchased Groupon for a * bedroom oceanview suite at Ocean Beach Club Resort* however...
GetHuman-pixxie's customer service issue with Groupon from December 2018
Help with my Groupon issue
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-pixxie's own words
purchased Groupon for a * bedroom oceanview suite at Ocean Beach Club Resort* however, the purchase was misleading. After following up with the Resort regarding my purchase, I was made aware that this room does not have a full ocean view, nor does it have a balcony. I immediately cancelled my Groupon purchase just *-* minutes after I made it while I was on the phone with Ocean Beach Club Resort. I then tried to reserve the correct room for my stay and was not able to. It turns out the purchase with Groupon has not been refunded to my bank* therefore, I have insufficient funds to cover the cost of the reservation. I would like the funds immediately refunded to my account as I may not be able to get any reservations at all due their being a high demand for rooms during my date for stay and therefore there may be no hotels* resorts with vacancies for the size room and amenities that I need. Typically it takes *-** days to post credit charges back to the bank* however, I don't have the luxury of time on my side. * hotels I looked into staying at just last night were fully booked this morning when I continued looking for a room to reserve this morning.
GetHuman-pixxie did not yet indicate what Groupon should do to make this right.
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