I purchased a Groupon to stay the the Omni hotel in Ft. Worth. I printed my email and w...

GetHuman-abcidyr's customer service issue with Groupon from December 2018

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The issue in GetHuman-abcidyr's own words
I purchased a Groupon to stay the the Omni hotel in Ft. Worth. I printed my email and when i went ti check in they said there was no confirmation number available reservation wasn't on file. I had both my kids with me already falling asleep. They attempted looking up my reservation by my card which is on file they tried the order number my name nothing came up. I had to pay again directly through the hotel in order to get in even though there was evidence I paid for that night. I would like a full refund from the Omni Hotel Ft.Worth TX double queen room I purchased.
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Customer service issue
Reported by GetHuman-abcidyr
Dec 1st, 2018 - 6 mons ago
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GetHuman-abcidyr started working on this issue
Dec 1st, 2018 8:57pm