Hello. I purchased a groupon for Deka Lash Wexford location. I scheduled an appointment...

GetHuman-apasquar's customer service issue with Groupon from December 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-apasquar's own words
Hello. I purchased a groupon for Deka Lash Wexford location. I scheduled an appointment to redeem the groupon on December * at *pm. I was contacted by Deka Lash the morning of December * (less than ** hours notice. they state in their cancellation policies that there will be a fee for cancelling appointments with less than ** hrs notice for their own customers) and was told that they needed to cancel my appointment due to lack of staffing. I could not reschedule because the first available appointment was December * and I needed my lashes done for an event on dec *. Therefore, the purpose of me buying the groupon and getting my lashes done is no longer applicable. I would like to be refunded for my groupon due to Deka lashs poor planning. I tried contacting Deka Lash first because Groupon is not at fault, but the studio told me to contact Groupon. I’d appreciate a full refund back to my credit card. *Thanks so much *Alexandra Pasquarelli
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Groupon

Customer service issue
Reported by GetHuman-apasquar
Dec 1st, 2018 - 6 mons ago
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GetHuman-apasquar started working on this issue
Dec 1st, 2018 3:48pm