Hello. I purchased a groupon for Deka Lash Wexford location. I scheduled an appointment...

GetHuman-apasquar's customer service issue with Groupon from December 2018

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The issue in GetHuman-apasquar's own words
Hello. I purchased a groupon for Deka Lash Wexford location. I scheduled an appointment to redeem the groupon on December * at *pm. I was contacted by Deka Lash the morning of December * (less than ** hours notice. they state in their cancellation policies that there will be a fee for cancelling appointments with less than ** hrs notice for their own customers) and was told that they needed to cancel my appointment due to lack of staffing. I could not reschedule because the first available appointment was December * and I needed my lashes done for an event on dec *. Therefore, the purpose of me buying the groupon and getting my lashes done is no longer applicable. I would like to be refunded for my groupon due to Deka lashs poor planning. I tried contacting Deka Lash first because Groupon is not at fault, but the studio told me to contact Groupon. I’d appreciate a full refund back to my credit card. *Thanks so much *Alexandra Pasquarelli
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Customer service issue
Reported by GetHuman-apasquar
Dec 1st, 2018 - 6 mons ago
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GetHuman-apasquar started working on this issue
Dec 1st, 2018 3:48pm