I purchased * tickets to Puff NYC for Sat. *********. These tickets are for my daughte...

GetHuman-jcmaffia's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman-jcmaffia's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcmaffia will want to follow the link below to head to their help center. We will check on GetHuman-jcmaffia later to make sure it's all set or try to help escalate.
The issue in GetHuman-jcmaffia's own words
I purchased * tickets to Puff NYC for Sat. *********. These tickets are for my daughter, husband and grandchildren as a gift. I was not asked if they were a gift and realized immediately after seeing the voucher that my name is the ID*Jean Maffia. I am a senior citizen and unable to travel from my home to NYC. How can I change the ID name to Joanna Maffia so that she can redeem the voucher?*I have spent * days trying unsuccessfully to contact Groupon by chat, email or phone. Customer Service site takes you around in circles. *Your response and help is greatly appreciated.*JeanMaffia** Reid Avenue*Rockaway Point, NY ****
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Groupon

Customer service issue
Reported by GetHuman-jcmaffia
Nov 30th, 2018 - 6 mons ago
I have an issue with Groupon too
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Timeline
GetHuman-jcmaffia started working on this issue
Nov 30th, 2018 9:06pm
GetHuman-jcmaffia indicated the issue is not fixed yet.
Nov 30th, 2018 9:07pm