I want a FULL refund for the Novadab product. Company is unprofessional

GetHuman1662989's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman1662989's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1662989 will want to follow the link below to head to their help center. We will check on GetHuman1662989 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1662989's own words
Get answers to discrepancies. Since that didn't happen I want a refund. ... Novadab — Four Holiday Shamballa Bracelets* ***$**.*** * *Subtotal:*$**.*** * *Discount:*-$*.*** * * *Total:*$**.****Hello,**I need help with this order. I am trying to contact Groupon via the web and nothing is happening (curser keeps spinning around and around). I would like a full refund for this item. I have attempted to place the order on the company's website and I am being charged more for shipping than the fine print states. I have tried to call the company several times and I stay on hold for over * minutes when someone picks it up right before it becomes * minutes and they hang up with out talking to me. This is unprofessional and I would like to just get my money back. If this is how they treat me before placing my order I do not know how they will treat me later when I have an issue with their product. **Thank you!**Lisa Espineira******@***.com*P.O. Box ****** *Miami, FL *****
fine print shipping does not match shipping being charged. Customer Services hangs up and doesn't answer their calls
for quite some time and your changes have made me disappointed in Groupon
contacted company and I have tried the customer help on Groupon each have failed
I have an issue with Groupon too
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Customer service issue
Reported by GetHuman1662989
Nov 30th, 2018 - 6 mons ago
I have an issue with Groupon too
Seen by 8 customers so far
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GetHuman1662989 started working on this issue
Nov 30th, 2018 8:03pm
GetHuman1662989 indicated the issue is not fixed yet.
Nov 30th, 2018 8:05pm