I ordered an orthopedic mat for my dog (bed). When it arrived the package was damaged...

GetHuman1661489's customer service issue with Groupon from November 2018

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The issue in GetHuman1661489's own words
I ordered an orthopedic mat for my dog (bed). When it arrived the package was damaged. It like it was dragged and the bag was torn as was the bed. I am unable to repackage this and send it back due to the fact that I am disabled and I it is large and clumsy to try to roll and try to resend. How do I go about getting this replaced as it does have a hole in it?*Also, I wanted to just say I spent quite a bit of time trying to find the link to email or contact Groupon as the FAQ told me the * options but it was not a link to click on like the directions had said to do. Then I tried to click on "need more help" and it did not do anything. This was not idiot proof, that's for sure, and I am not an idiot so it should have been easier to contact Groupon.*My order info is as follows*ORDER ID* **********ITEM * *********ORDERED ON ************Please email me how we can resolve this issue. *Thank you**Denise DeBattista
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Customer service issue
Reported by GetHuman1661489
Nov 30th, 2018 - 6 mons ago
I have an issue with Groupon too
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GetHuman1661489 started working on this issue
Nov 30th, 2018 5:16pm