Groupon Customer Service Issues

I bought a painting service from Brown's Painting for $[redacted].00. I scheduled an appointment but had to cancel three days before due to a sudden illness. Upon my return, I tried calling to reschedule but received no response despite several attempts. To my surprise, I was charged the $[redacted].00 on my credit card. I disputed the charge with my credit card company, but someone claims the painting was done, which is untrue as we never saw anyone from Brown's Painting. I seek assistance with this matter. Best, Jeanie B. P.S. My Groupon account indicates a refund being processed.

My husband purchased one product, and I bought the same product, but both items are different from what was advertised. Here are our details: Order numbers: #[redacted] #[redacted] Names: D. R. ([redacted]) L. G. ([redacted]) Address: [redacted] Sherwood Drive, Apartment [redacted], Sausalito, CA, [redacted], USA Purchased on: November 17, [redacted] Delivered on: November 23, [redacted] We received products that do not match the description in the advertisement. It appears to be fraudulent. We are requesting the merchant to exchange the items with the ones originally advertised.

I am seeking a refund for my Headliner Studio voucher due to a negative experience. My initial attempt to book an appointment before the voucher expired was unsuccessful as they did not answer their phone. I decided to retry and was informed of an additional $75 charge for hair color upon contacting them. Feeling misled, I prefer to cancel my order promptly and receive my $50 refund. I value honesty and integrity over price, and will be looking for services elsewhere. This marks the second and final disappointment with Headliners. Thank you.

Hello, my name is Travonntay Sinclair. I have been facing issues with the mobile app and website. I have two concerns: 1. Regarding the Groupon for the 8x8 canvas prints, I have been trying to process a refund since it expired. I bought it before my wedding on September 22 but no longer needed it as my photographer provided a similar service. I couldn't figure out how to refund it. I would appreciate it if it could be refunded to the card used for the purchase. 2. There is also an issue with the Groupon for Dave & Buster's in Kentwood. I visited on the 24th but was unable to use the coupon. I paid for my trip out of pocket and would like a refund back to the original payment card, as I live in Lansing and do not visit Kentwood frequently. It was intended for my wife's birthday outing, which is now unnecessary.

I recently ordered a massage but encountered issues with the payment process. Instead of allowing me to choose a payment method, the system charged one of my credit cards on file. Unfortunately, the card was full, resulting in the order being denied. I attempted to resolve the problem through chat, cancellation, and the help option, but faced difficulties due to language barriers and a lack of clarity on how to cancel. My main goal was to change the payment method, but Groupon continued to charge my full card daily, leading to more denials. Despite my efforts to contact Groupon through the website, I was unsuccessful as this transaction was made via another site. I am frustrated by the inability to complete a simple transaction and the lack of customer support available to assist me with this issue.

I have made several recent orders of 5 parcels from your company this week, including 2 bed sets, 1 Clinique Aromatics perfume, and 2 beautiful perfumes. Two days ago, I received a missed call and upon returning it, the person stated they were out of the area but scheduled the delivery for the next day. They mentioned dispatching the parcel to 7 Flash Lane, while my correct address is 35 Flash Lane, Trent Vale, Stoke On Trent, Staffs, ST4 5QZ, England. After contacting Hermes, the delivery service, they indicated that the parcels were not sent to the right address. I'm reaching out to request immediate assistance in correcting this mistake, as these items are intended as Christmas gifts. You can reach me at [redacted]6. Thank you for your attention to this matter. J.T. M.

Hello, I have been attempting to contact Groupon via their provided phone numbers without success. On November 22, I tried to redeem a Groupon deal with the Handmade Christmas Company for 2 personalised Christmas sacks at £13.99 each, but I encountered difficulties adding my daughters' names to the order. After an online chat with Mani P from Groupon and speaking to the Handmade Christmas Company, I was advised to apply the Groupon code to the order, but I still couldn't find a place to include the names. Regrettably, I was charged £27.98 by Groupon on November 23, and an additional £19.98 when I ordered directly from the Handmade Christmas Company to personalize the sacks. I am seeking a refund of £27.98. I possess order confirmations from Groupon and The Handmade Christmas Company, as well as a transcript of my chat with Mani P. As a first-time Groupon user, this experience has left me hesitant to use the service again. Please contact me at [redacted] [redacted] regarding the status of my refund. Thank you. Best regards, Karen B.

I purchased a double bed topper, but it was smaller than advertised when it arrived. Despite numerous attempts to contact Groupon for a return, they initially offered store credits instead of a refund. After escalating the issue, I finally received a refund after citing the Sale of Goods Act. Surprisingly, they allowed me to keep the topper without requiring a return.

I have been trying to resolve an issue with no feedback from your end. I purchased a voucher for Hog Mountain Animal Hospital in Dacula, GA, for $89. Before I could use the voucher, my 6-year-old Maltese had to be put to sleep due to liver cancer. I am grieving and no longer have a dog, so I need a refund. Please consider my situation and process the refund promptly. I have been trying to address this since November 22 with no response. My patience is wearing thin, so please do the right thing and refund my purchase to help cover the costs I incurred.

I bought a Groupon deal for Angela’s Hairstyling last year. After scheduling a Thursday appointment, Angela had to cancel due to an emergency. She offered a later time at a different location, which was inconvenient and not suitable for hair styling. Trying to reschedule has been difficult as Angela now claims she isn't at the Groupon address. Despite agreeing to a new appointment on November 30, she has not provided the address and does not respond to my calls. I feel like I may have lost my $59. I believe Angela is not providing the service as promised and I'm hoping Groupon can refund me and take action against her.

I can no longer access my Groupon account, as it claims my email does not exist, despite using it previously without issues. Yesterday, I was browsing items but did not make a purchase. However, today, a pending charge of $19.18 appeared on my Visa, which I did not authorize. It seems my account has been compromised as I cannot even access my personal email linked to Groupon. Please remove the unauthorized charge promptly. Contact me at [redacted] during weekdays 8 am to 3:30 pm to confirm the resolution. Thank you, Violet.

I bought 3 Groupons for JC Penney's photoshoot. They informed me I only needed one coupon for all 3 photo sessions during the same appointment. However, I was disappointed to learn that I couldn't redeem the remaining two vouchers for cash, credit, or towards future purchases after the expiration. The staff directed me to Groupon for a refund. The whole experience was so unpleasant that I don't plan on going back. They lacked the necessary equipment and expertise for photographing toddlers, resulting in subpar pictures. My colleague had a similar experience. I am seeking advice on how to either get a refund or use the face value for other products without having to spend more money. You can reach me at mantherails@[redacted] or jean.bach@[redacted], or by phone at [redacted].

Hello - I purchased a Groupon voucher for filler treatment at Greenleaves Dental Practice in March. After discovering I was pregnant and unable to proceed with the procedure, I reached out to the dental practice in June to request an extension on my voucher, which was set to expire in July. They confirmed the extension, but now when I tried to schedule, they are saying the voucher has expired and I need to contact Groupon for assistance with redemption. The dental office did not mention previously that I needed to provide a code to validate my purchase, and I have the email correspondence as proof. Can you assist with resolving this issue? Thank you. Nadia

I recently purchased a Groupon voucher (Code: LG-Z5R1-4FPZ-73G1-24N6) for Aim Carpet Cleaning and Air Duct Cleaning services. After discovering discrepancies regarding the mileage charges specified in the fine print, I am seeking a refund. The deal indicated an additional cost for distances exceeding 40 miles between zip codes. Upon inputting the distance, it showed 40.7 miles, just slightly over the limit. However, when arranging the appointment, I was informed that the extra charge would apply as it was considered 6 miles beyond the limit, with an added fee of $10 per mile. Given the confusion and misleading information, I am requesting a refund for the service. Thank you for your attention to this matter. Sincerely, D.B.

I received the orthopedic dog bed I ordered, but the package was severely damaged upon arrival. The bed was torn, likely from being dragged during shipping. Due to my disability, I am unable to repackage the item for return. I would appreciate assistance in getting a replacement since the bed now has a hole in it. I found it challenging to locate the contact information for Groupon customer service on their website. The FAQ did not provide a clickable link as instructed and clicking on "need more help" was unresponsive. This made reaching out for help difficult. My order details are: ORDER ID# [redacted]65, ITEM # [redacted]2, ORDERED ON 11/23/[redacted]. Kindly email me with instructions on how to address this issue. Thank you. - D. DeBattista

I am extremely frustrated with my recent experience with Groupon. I have spent three days trying to resolve an issue with my jump passes purchase. Despite contacting live chat three times, even speaking with American representatives, nobody has been able to assist me effectively. I was initially charged $72.00 instead of the correct amount of $57.60. After multiple refunds and charges, I am still out of pocket. I am requesting a $72.00 refund and compensation for the inconvenience and time wasted dealing with this matter. I possess all necessary documentation to support my claims and expect a resolution promptly. It is unacceptable to be continuously redirected without a satisfactory outcome. Groupon's customer service has been incredibly disappointing.

I bought a Groupon deal for Kalahari in Sandusky on October 5, [redacted], for $[redacted].80. Kalahari says they didn't receive anything, but my bank statement shows I made the payment. After not finding my reservation, I bought another one for December 18, [redacted], for $[redacted]. I want a refund for the $[redacted] reservation and to keep the original $[redacted].80 reservation for December. I'm having trouble accessing Groupons after purchasing, leading them to expire without me using them.

I purchased a Groupon for a massage/spa last year, but encountered numerous scheduling challenges with the establishment. After the deal expired, the amount became available as Groupon credit. I opted for the Raw Generation 3-day Juice Cleanse for $69.99. However, I was surprised by the high shipping costs of $40-$80, as I am accustomed to free or inexpensive shipping from other meal delivery services. Although I did not need a refund immediately, I expected to receive my Groupon credit back for another purchase once the deal expired. Despite multiple attempts through the Groupon App, I have been unable to request the $69.99 refund. I plan to make holiday purchases on Groupon and would like to use the credit towards them. Your help is appreciated.

I believe I may have been misled by Peachtree Cosmetic. I purchased a Groupon for 60 units of Dysport, but when I tried to schedule my appointment, I was informed that they only had a Dysport representative available shortly before the voucher expired. They switched my deal to 20 units of Botox without my consent, and suggested I could buy additional Botox at $15 per unit to meet the original volume. I have never paid more than $10 per unit for Botox, and I feel this switch was deceptive and unfair. I felt pressured to agree to their terms. I prefer not to visit this spa anymore. I am seeking a refund to my credit card or Groupon credit so I can seek services elsewhere. My voucher number is [redacted].

I am seeking assistance with an order issue I encountered with Novadab. I tried to reach out to Groupon but faced technical difficulties on the website. I am requesting a full refund as the shipping charge exceeded what was indicated in the fine print. Despite multiple attempts to contact the company, I experienced prolonged hold times and abrupt hang-ups. This lack of professionalism has left me dissatisfied, and I am now concerned about their customer service in the future. Thank you for your help. Best regards, Lisa E. Email: [redacted] Address: P.O. Box [redacted], Miami, FL [redacted]