I ordered two things from Groupon on Cyber Friday. One of those items has been sitting...

GetHuman1660430's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman1660430's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1660430 will want to follow the link below to head to their help center. We will check on GetHuman1660430 later to make sure it's all set or try to help escalate.
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The issue in GetHuman1660430's own words
I ordered two things from Groupon on Cyber Friday. One of those items has been sitting somewhere since ***** with no further updates. The second item I ordered from a different company has not sent me any news at all. I need it as a gift and time is running out. As far as I know Groupon has received my order and that’s where it stops. How do I find out when to expect this item? If I dont get it soon I cant use it as a gift and I dont want it.
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Groupon

Customer service issue
Reported by GetHuman1660430
Nov 30th, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 100281 others
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Timeline
GetHuman1660430 started working on this issue
Nov 30th, 2018 3:09pm
GetHuman1660430 shared this issue with friends on Facebook
Nov 30th, 2018 3:09pm