Purchased a Groupon for a reduced price massage from “Essence of Solace* The pain relie...

GetHuman-pennyhy's customer service issue with Groupon from November 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-pennyhy's own words
Purchased a Groupon for a reduced price massage from “Essence of Solace* The pain relief clinic” as a gift for my son, but he was unable to use the Groupon before ********, which is when it expired. I extended the expiration date yesterday to ********, but I am still unsure if he will be able to use it by that date because he is very busy with work for the next few weeks, and the Groupon requires him to make an appointment with a massage therapist. So my question is, am I able to apply the money that I spent on the Groupon towards a different gift for him? I would like to purchase a pair of snow boots for him that are almost exactly the same price as the massage Groupon...
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Customer service issue
Reported by GetHuman-pennyhy
Nov 29th, 2018 - 6 mons ago
I have an issue with Groupon too
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GetHuman-pennyhy started working on this issue
Nov 29th, 2018 9:36pm
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Nov 29th, 2018 9:37pm