I purchased a massage deal on *-*-** (Marimo Massage) with an exp. date of ********. I...

GetHuman-kabrize's customer service issue with Groupon from November 2018

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The issue in GetHuman-kabrize's own words
I purchased a massage deal on *-*-** (Marimo Massage) with an exp. date of ********. I called on **-**-** to schedule and she is booked thru ***** - and then on vacation thru the rest of december. Therefore, she is not available to provide the service I paid for. She will not extend the exp. date. I want a refund to my Visa - or "worst" case - Groupon bucks credit. This has taken me * phone calls and * emails. A waste of my time and clearly a merchant should not have a deal for purchase - if the merchant is unavailable to honor the purchase!*Please respond today so I do not need to file a dispute with Visa to reverse the transaction that I already paid for in ******.*Thanks - Tammie Hilgers
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Groupon

Customer service issue
Reported by GetHuman-kabrize
Nov 29th, 2018 - 9 mons ago
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GetHuman-kabrize started working on this issue
Nov 29th, 2018 4:57pm