I purchased a groupon for my parents to stay at Niagara Falls Canada Four Points Sherat...

GetHuman1653441's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman1653441's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1653441 will want to follow the link below to head to their help center. We will check on GetHuman1653441 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1653441's own words
I purchased a groupon for my parents to stay at Niagara Falls Canada Four Points Sheraton Hotel. My father has been hospitalized since Monday and his doctors said he definitely will not be able to go (****-****). I called the hotel and Jillian said it would be no problem to reschedule but I need to do so with Groupon. It was made under the email *****@***.com under Dorothy Curry as the traveler. It is for a city-view king room.
GetHuman1653441 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1653441
Nov 29th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 5 customers so far
Similar issue to 98860 others
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Items needed
Name on account
Email on account
Billing address
GetHuman1653441 started working on this issue
Nov 29th, 2018 4:00pm
GetHuman1653441 shared this issue with others over email
Nov 29th, 2018 4:00pm