GetHuman-dneice's customer service issue with Groupon from November 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dneice will want to follow the link below to head to their help center. We will check on GetHuman-dneice later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-dneice's own words
ON **-**-** I PURCHASED AN ICE CREAM MAKER FROM LOVELY GIFT IDEAS. The company went out of business. I did not receive the item. They say they refunded and it is notated in my groupon account. I have NOT been refunded the $**.** charged to my credit card AND I have not received the gift card back for the $**.** I spend using my whole gift card ( a payment through ebates in the form of a gift card). SO I am out my ebates money, out the item and have not been refunded. Someone HELP*….its Christmas time....
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Customer service issue
Reported by GetHuman-dneice
Nov 29th, 2018 - 9 mons ago
I have an issue with Groupon too
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GetHuman-dneice started working on this issue
Nov 29th, 2018 3:31pm