My daughter sign on with my name to order & pay for a refurbish iPhone *. The phone was...

GetHuman-jleiper's customer service issue with Groupon from November 2018

98722 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-jleiper's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jleiper's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jleiper will want to follow the link below to head to their help center. We will check on GetHuman-jleiper later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jleiper may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jleiper's own words
My daughter sign on with my name to order & pay for a refurbish iPhone *. The phone was faulty & had to be sent back. My name is Joanne & my email is *****@***.com. My daughter's name is Emma Leiper & her email is *****@***.com. She was advised to return her iPhone to clickwrap returns, * smethurst lane, Bolton, Lancashire, BL* *QE. Emma has sent a few emails requesting an update on when will she recieve her refund. This has now gone on too long with no contact from Groupon.
GetHuman-jleiper did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-jleiper fixed the problem
We are waiting for GetHuman-jleiper to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jleiper fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jleiper
Nov 29th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 98722 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jleiper started working on this issue
Nov 29th, 2018 2:29pm