So I just went to Kenneth’s hair Salon and they said that my balayage Groupon would onl...
GetHuman1654089's customer service issue with Groupon from November 2018
Help with my Groupon issue
GetHuman1654089's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1654089 will want to follow the link below to head to their help center. We will check on GetHuman1654089 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1654089 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1654089's own words
So I just went to Kenneth’s hair Salon and they said that my balayage Groupon would only work for a balayage or highlights (obviously) and I had been confused about what a balayage was so they promised me Groupon would refund my purchase and that I could just pay for the service I wanted done. I’d like to preface this saying if I would’ve known I couldn’t refund it obviously I just would’ve gotten a balayage!!!! So I contacted you guys and you said that it has to be refunded within three days although on the Kenneth’s Groupon it does not specifically mention that. Then I contact Kenneth’s and they said you just refunded someone’s not even a week ago because they had a similar issue as mine and they said they have even had people with expired Groupons get their money back. What I am asking for is a refund for my balayage. I really need your help because I’m a broke college student and now I feel like I wasted double the money and didn’t even end up with what I wanted!!!
GetHuman1654089 did not yet indicate what Groupon should do to make this right.
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