I purchased a hot stone massage at Serene soul studio. I called about a week ago to ma...

GetHuman-kayzeitz's customer service issue with Groupon from November 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kayzeitz's own words
I purchased a hot stone massage at Serene soul studio. I called about a week ago to make an appointment and I was told that anyone who purchased the massage using a groupon cannot make an appointment any other day besides Sunday and she does not have anything available until January. My groupon expires December *nd so that will not work. She will not extend the offer. Can I please get a refund on this groupon, since I feel this is unfair. I use groupon frequently and have never come across a problem like this.
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Groupon

Customer service issue
Reported by GetHuman-kayzeitz
Nov 28th, 2018 - 9 mons ago
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GetHuman-kayzeitz started working on this issue
Nov 28th, 2018 9:34pm