Hi there, *We recently got a negative review on yelp from someone who has never been to...

GetHuman-gothamgl's customer service issue with Groupon from December 2018

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The issue in GetHuman-gothamgl's own words
Hi there, *We recently got a negative review on yelp from someone who has never been to our salon. We messaged her and it turns out she purchased the service through Groupon which we have never participated in. She has yet to take down the review. Would it be possible to email us a written verification that Gotham Glow (located in NYC) has never participated in Groupon so we can send it to our yelp rep? The client's name is Margaret Fyfe and she said in her DM to us that she purchased a voucher for * airbrush spray tans in NYC. Her email address is: *****@***.com. I'm sure you can understand this is time sensitive as potential clients are reading her review thinking it's us when it's another company. If you can let us know what the name of the business was that she did purchase the Groupon from that would be great. This way we can email and let her know. **Thank you, *Marie
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Groupon

Customer service issue
Reported by GetHuman-gothamgl
Dec 5th, 2018 - a mon ago
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GetHuman-gothamgl started working on this issue
Dec 5th, 2018 9:54pm