Hi there, *We recently got a negative review on yelp from someone who has never been to...

GetHuman-gothamgl's customer service issue with Groupon from December 2018

107564 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-gothamgl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gothamgl's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gothamgl will want to follow the link below to head to their help center. We will check on GetHuman-gothamgl later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-gothamgl may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-gothamgl's own words
Hi there, *We recently got a negative review on yelp from someone who has never been to our salon. We messaged her and it turns out she purchased the service through Groupon which we have never participated in. She has yet to take down the review. Would it be possible to email us a written verification that Gotham Glow (located in NYC) has never participated in Groupon so we can send it to our yelp rep? The client's name is Margaret Fyfe and she said in her DM to us that she purchased a voucher for * airbrush spray tans in NYC. Her email address is: *****@***.com. I'm sure you can understand this is time sensitive as potential clients are reading her review thinking it's us when it's another company. If you can let us know what the name of the business was that she did purchase the Groupon from that would be great. This way we can email and let her know. **Thank you, *Marie
GetHuman-gothamgl did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-gothamgl fixed the problem
We are waiting for GetHuman-gothamgl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-gothamgl fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gothamgl
Dec 5th, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 107564 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-gothamgl started working on this issue
Dec 5th, 2018 9:54pm