I have tried to cancel an order with Groupon within an hour after the purchase. There...

GetHuman-karla_lo's customer service issue with Groupon from December 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-karla_lo's own words
I have tried to cancel an order with Groupon within an hour after the purchase. There was no place to do so one the website. The website directed me to contact the seller and when I Chatted with them online they told me that since I purchased the Voucher through Groupon that I needed to cancel with them. I finally emailed them after finding an email through Google (not on their website) and requested the refund and cancellation.
GetHuman-karla_lo did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-karla_lo
Dec 5th, 2018 - a mon ago
I have an issue with Groupon too
Fixed
Seen by 3 customers so far
Similar issue to 107408 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-karla_lo started working on this issue
Dec 5th, 2018 8:30pm
GetHuman-karla_lo indicated the issue is not fixed yet.
Dec 5th, 2018 8:32pm