I brought a product and it is not the same as the picture. I have been sent a different...

GetHuman-wendi_wo's customer service issue with Groupon from November 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-wendi_wo's own words
I brought a product and it is not the same as the picture. I have been sent a different product. It's a folding suitcase but it doesn't fold down like the one in the picture. It's a completely different model advertised. I would like to return for a full refund. I cannot seem to get the return option online within my account. Please advise how I can return for a refund as product is not as described.
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Customer service issue
Reported by GetHuman-wendi_wo
Nov 28th, 2018 - 9 mons ago
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Seen by 5 customers so far
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GetHuman-wendi_wo started working on this issue
Nov 28th, 2018 4:49pm