I brought a product and it is not the same as the picture. I have been sent a different...

GetHuman-wendi_wo's customer service issue with Groupon from November 2018

5 views
 | 
97507 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-wendi_wo's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Groupon help.
Before contacting them, items GetHuman-wendi_wo may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-wendi_wo's own words
I brought a product and it is not the same as the picture. I have been sent a different product. It's a folding suitcase but it doesn't fold down like the one in the picture. It's a completely different model advertised. I would like to return for a full refund. I cannot seem to get the return option online within my account. Please advise how I can return for a refund as product is not as described.
GetHuman-wendi_wo did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-wendi_wo fixed the problem
We are waiting for GetHuman-wendi_wo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wendi_wo fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-wendi_wo
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 5 customers so far
Similar issue to 97507 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-wendi_wo started working on this issue
Nov 28th, 2018 4:49pm