GetHuman-tsbraun's customer service issue with Groupon from November 2018

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The issue in GetHuman-tsbraun's own words
SOMEONE PLEASE CONTACT ME. I CANNOT COMMUNICATE ON SITE BECAUSE ALL I SEE ON MY CUSTOMER SERVICE SCREEN IS A GARBLED MESSAGE OF *missing en*US 'js.modules.web*****.need*help*with*a*groupon' translation**I HAVE A TIME SENSITIVE ISSUE TO GET TAKEN CARE OF WITH (*) PREVIOUSLY PURCHASED GROUPONS THAT I'VE HEARD BACK ONCE FROM "ANGELA" BUT I'M NOT SURE IF MY RESPONSE TO HER GROUPON EMAIL "RECEIVES" REPLIES SINCE I HAVE NOT HEARD BACK FROM HER??? I'VE EMAILED HER (*) RESPONSES SO FAR. MY PHONE * ***-***-**** AND MY EMAIL IS *****@***.com I ONLY HAVE TIL FRIDAY TO CLEAR THIS UP AS I AM LEAVING ON A TRIP.**NOW MY DAUGHTER HAS SENT ME THE FOLLOWING EMAIL SHE RECEIVED, IT ALSO DIRECTING ME TO CONTACT SOMEONE OFF THE SITE!!!!! I HAVE BEEN TRYING SINCE YESTERDAY AT *PM AND AM UNABLE.**Balaji G, Nov **, *:** PM IST:*Hi Rebecca,**Thank you for reaching out and I'm sorry to hear that your experience was a disappointing one.**I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this. We use it to help inform the type of deals that we run on our site, and we also address issues like this with the business directly to prevent them from happening again.**I’d love to help, but for security reason please ask the account holder to sign in to their account and contact us at https:***customer*support.**As soon as we hear from them, we’ll be able to assist with this issue.**As a security measure, we never make any changes to an account or share purchase details without the account holder’s consent.**Thank you for understanding. Please let me know if you have any questions.**Regards,**Balaji G*Groupon Customer Support**Angelica*I had given my daughter (*) massages in this one groupon that you say is “redeemed” and she had such a bad experience, she will not go back. I believe it was not as initially represented in that the address was changed to a personal address AFTER MY PURCHASE was made.*How would my daughter know of this disappointment if she hadn’t redeemed the first of two massages? *I also have another BIG problem with the time frame to “Trade In” this voucher for my son-in-law as it is expiring very soon and I am planning*packing for a trip right now for * weeks. *I hope you can address these issues and come up with a more palatable solution for me?*Sincerely*Sharon Braun****-***-******The Spring Massage & Accupuncture in Saks Woods in Middleton has a ** min massage that I’d like to get as Trade In for Rebecca Foley since I originally bought her (*) massages and the first one was a bust. *And*Is there any way I can apply a discount to get one massage for John Foley at this place? There have been so many extra discounts sent to me in the past week or two but I didn’t need them at the time. I’m so disappointed in my Groupon purchased this time. *Please get back to me ASAP as I am leaving out of town in two days.*Sharon Braun*T*****@***.com***THE ABOVE WAS MY FIRST AND SECOND REPLY TO “ANGELICA” AFTER RECEIVING THIS FROM HER:*Angelica R., Nov **, *:** AM IST:*Hi Sharon,**Thanks for the additional information.**Unfortunately, because the Groupon that was given to your daughter has been marked redeemed, I won't be able to issue a refund. However, since you've already received some services from the merchant, I recommend reaching out to them directly for further assistance.**Then for the voucher that was given to your daughter's husband. In this situation, we'd be happy to let you Trade In your Groupon for another deal. Trading In is easy and will give you immediate access to the amount you paid for your Groupon in Groupon Bucks. You can use these on most Local deals throughout the site—just check the Fine Print for eligibility. Here's how to start your Trade In:**Head to My Groupons on the website or mobile app. Don't have the mobile app? Download it here.*Select your deal*Select Trade In Now*Follow the instructions to Trade In your voucher for a new deal*Take your time finding the right deal:**You can start or restart the Trade In process until this voucher expires.*If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.*Angelica R.*Groupon Customer Support
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Customer service issue
Reported by GetHuman-tsbraun
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
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Nov 28th, 2018 3:36pm