Groupon Customer Service Issues

I attempted to buy two items and finished the process but encountered a credit card error afterward. Despite that, I got an email confirmation stating the purchase was successful. There's a pending charge on my credit card, yet the items don't show up in My Groupons. The items in question are the TechComm Raven Waterproof Mini Wireless Portable Bluetooth HiFi Speaker in Blue for $15.52 and the Milanese Loop Mesh Band with Matching Frame for the 38mm Gold Apple Watch for $11.99. After taxes, shipping, and using a promo code, I was billed $32.65. As these deals are for Cyber Monday only, I'm looking for guidance on how to confirm the purchase and ensure I get my order as intended.

I purchased a Groupon for a Skin Spa for my daughter's birthday surprise and scheduled a massage for myself as well. When I called one location, I was told they don't offer massages and to contact the 57th street location for that service. Strangely, when I called the 57th street location, the same person answered even though it was a different number. I arranged for massages and facials on December 18th but mistakenly, they sent the confirmation to my daughter, ruining the surprise. When I called to address the issue, I was informed it was a system error. I now want to cancel and exchange the Skin Spa Groupon. The lackadaisical attitude of the employee and the mix-up have led me to reconsider. It was disappointing and I hope to resolve this as soon as possible. Thank you, Regina.

I have tried numerous times to contact someone about returning a lift table I ordered. I want to send it back because the color does not match as stated and it doesn't fit my furniture. Although it was agreed that I could return the item by post, it's too large for me to take to the post office. I was advised to contact ParcelForce for collection, but they haven't collected it because arrangements were not made. When I called them today, they mentioned they can't take it due to its weight. If this isn't removed from my home by tomorrow, I will have to dispose of it at the tip as it's taking up too much space. I will also leave a negative review if this isn't resolved promptly.

I recently found an old Groupon voucher from 6 years ago for a chiropractor in my area. Despite the deal being expired, I wanted to use the $40 I originally paid towards a visit, in accordance with Groupon's policy. When I reached out to Lenoir City Chiropractic in Lenoir City, TN, they informed me that they no longer accept Groupons and my payment wouldn't be honored. I'm now seeking guidance on how to obtain a refund for the $40 since I can't utilize it at the chiropractor anymore.

I placed an order for Crazy Bear Hotel on November 27th for £[redacted]. I received a confirmation email for booking #1[redacted]13-[redacted]. The next day, I received an email stating there was an issue with my booking. Subsequently, another email informed me that my booking was canceled, and I should try again in 72 hours. I have concerns: 1) Was payment deducted from my account? 2) Am I booked for one night at Crazy Bear in Beaconsfield? Thank you. Gillian Tigner-Orchudesch

Hello, my name is Orlean Tilghman. I recently ordered an X-Box from Groupon and was provided with the tracking number FEDEXSP [redacted]79 for shipping. Unfortunately, when FedEx delivered the package, it was left unattended in the hallway of my NYC Housing complex and got stolen. My neighbors mentioned seeing the box in front of my door on 11/27/18 around midday. I contacted FedEx and SEGUE CORP. in Lakeforce, CA at [redacted] to report the issue and now I'm reaching out to you for assistance with replacing my package. I will also be filing a police report, reaching out to housing, and considering contacting the media due to the ongoing careless behavior of FedEx with our deliveries. This is not the first time I've experienced such issues with them mishandling packages. Please replace my package promptly. Thank you, Orlean Tilghman

I purchased a Groupon from Sigma Laser Spa in Dallas, TX and called on the Tuesday before Thanksgiving to schedule an appointment. They booked me for yesterday, but then informed me that their machine was down. When I asked how long it would be out of service, they couldn't provide an estimate and advised me to call back later. I expressed my concern as a similar issue had occurred last year, causing a two-month delay before I could visit. Despite informing them during scheduling that I had used another Groupon before, they told me I could only use one Groupon and claimed they had no record of my prior visit. When I explained the Groupon policy allows one purchase every 30 days, following my last visit in mid-[redacted], they were unhelpful and insisted on a refund, mentioning that Groupon would have to process it.

Hello, I bought a Groupon on 11/27/18 and I am having trouble locating my redemption code to complete my purchase. Can anyone assist me? Here are the steps I've been following, but I still can't find the correct code. Additionally, after completing my purchase, I noticed an extra charge of $1.01 on my credit card statement. Could someone help me understand why this charge occurred? Thank you.

I placed an order on Nov. 15, [redacted] for a Jumbo Faux Sheepskin/Suede Dog Bed. When I provided my shipping information, I entered my physical address as your website states not to deliver to post office boxes. However, I encountered an issue with the delivery last week. Tracking showed the package was being sent to the Belmont, NH post office despite my efforts to prevent this. After notifying the post office, they refused the package and sent it back without providing a reason. Despite contacting FedEx and making multiple trips between the post office and FedEx, there has been no resolution. I am disappointed by this experience and have not received a response from your team since lodging the complaint on Friday, Nov. 23. It would be appreciated if you could address this situation promptly and provide a refund for the item. Order number: 1[redacted]07-[redacted]. Thank you, M.

I recently purchased a Dinkleboo personalized children's book and was left disappointed with the options available for toddlers upon redeeming the voucher. There was only one suitable for a young toddler, and it was not well executed. Upon contacting the company, I learned that their description of softcover books was misleading; instead of cloth, they were made of business card thickness paper. The stories are too advanced for toddlers, except for one about colors, which was poorly written. The shipping cost is almost as high as the book, not arriving soon enough for when I need it. Overall, this product is overpriced, poorly written, made with low-quality materials, inaccurately advertised regarding the cover, and not suitable for toddlers. I am seeking an immediate refund due to these issues. Thank you for your assistance.

Dianne P. and Robin D. had reservations through Rewards China for November 6. They experienced a delay with JetBlue due to mechanical problems that caused them to miss their Hainan flight to Beijing. Despite their efforts with Rewards China, they had to spend two extra nights in a Boston hotel and paid $[redacted] to book another Hanan flight. Once on their tour in Beijing, they had to pay an additional $[redacted] to fly back to Shanghai to avoid missing a scheduled tour. On top of the original trip cost, they ended up paying an extra $1,[redacted] due to these flight issues. They are dissatisfied with the lack of responsibility taken for the error and believe a Rewards China representative did not secure their complete flight from Atlanta to Beijing, resulting in the issues with JetBlue. They are seeking clarification on how Groupon and Rewards China plan to address this situation before taking further action.

I usually buy my holiday cards through Groupon and have always had good experiences in the past. However, this year I am disappointed with the PrinterPix Groupon I purchased for holiday cards. The software on their site is not user-friendly, once a card is added to the cart, it cannot be edited or reviewed. Their customer service through live chat was unhelpful as well, they would not send a sample and had unclear instructions on saving projects. After paying for a sample card, I decided to create a new one, but encountered difficulties due to the software limitations. It was frustrating to be given conflicting information and not being able to save projects for later review. I believe Groupon should provide me with a credit for a new Groupon with a different vendor for holiday cards. PrinterPix's software shortcomings have been very disappointing and I hope others are aware of these issues before purchasing.

Hello, I used a Groupon to visit Shaw Ice Skating Rink on 11/24, and I was disappointed with the condition of the rink. The cracked ice and leaves melted into the surface made skating impossible. Without a zamboni to clean the rink, skates kept getting caught. Despite being a regular Groupon customer who is usually satisfied, this visit felt unfair. I am requesting a refund or store credit of $24. Please refer to the attached photo. Thank you.

I've been attempting to contact this company for five weeks to schedule an appointment. Prior to purchasing the Groupon, they responded promptly to my inquiry, indicating availability. Despite making at least eight attempts, including six text messages (my preferred method), two emails, and two phone calls with voicemails, I have not received any response in five weeks. I even requested a reply five days ago or else I would request a refund, but still no communication. Company Name: Mobile Car Detailing by Kyle (Barrie, ON) Order Number: [redacted] Date of Purchase: Wednesday, Oct 17, [redacted] Status: Expires On Feb 14, [redacted] Expiration Date: Thursday, Feb 14, [redacted] Quantity: 1

I purchased a Groupon for a haircut, partial highlights, and style at Hampton Hair Designs on [redacted] Blue Valley Parkway, Suite [redacted], Overland Park, KS. Unfortunately, the business has closed before I had a chance to use it. Despite multiple attempts to schedule an appointment, including talking to the owner in person, I never received a callback. Groupon informed me that the coupon can no longer be honored. I have been unable to reach anyone for assistance and am now reaching out through email to request a refund of $45. I have been a loyal customer and hope for a resolution to this issue. The reliability of this business is questionable, as indicated by interactions with others. I kindly ask for the refund or credit to my Groupon account promptly. Thank you for addressing this matter promptly.

Good afternoon. I encountered an issue with my recent purchase from Qualtry via a Groupon deal on Cyber Monday. I bought a set of (4) aluminum personalized luggage tags as a gift, but during the checkout process, I mistakenly thought I was only purchasing one tag instead of the set. After some confusion, I accidentally clicked on REDEEM and now the tags appear as sold out on the site, preventing me from using my Groupon voucher. I am seeking assistance to finalize my order to ensure I receive the gift before Christmas. I am willing to provide my voucher information and Groupon purchase confirmation to resolve this matter promptly. Details for the order: - Color: Pink - Style: Stewart Recipient: John & Alice V. [redacted] Haller Ave. Romeoville, IL [redacted] [redacted] [redacted] My contact details: [redacted] [redacted] Respectfully, Carlos D. Flores

I recently purchased a Groupon from Beckner Painting and Contracting in St. Louis, MO for a bath tub painting service as a gift. I later realized the tub was already white, not the 70's gold I thought it was. The company marked the voucher as "redeemed" even though the work hasn't been completed yet. I contacted them, but they can't provide other services for the same value. They advised me to reach out to Groupon for a refund. Unfortunately, I can't find the original voucher number, but here is the account information: Email: [redacted] Name: Dan Pinson Purchase Date: 9/28/18 Amount: $[redacted] Any guidance on what steps to take next would be appreciated.

I attempted to cancel my order for 20 fitness classes at Xtreme Trampoline Park in Kanata shortly after purchase due to a missing 20% off coupon on my initial transaction. However, I encountered the same issue on a repurchase attempt. Lacking a confirmation email or notification on Groupon, I assumed the cancellation went through. A week later, upon revisiting the site for a different purchase, I received a notification prompting me to use the previously bought coupon. I then tried to return the unused coupon but learned of the strict 3-day return policy. My efforts to contact customer service were fruitless, leaving me no choice but to request a return through this platform.

I recently placed an order on Groupon and noticed that I did not receive the additional discounts on two items. My order number is 1[redacted]05-[redacted]. The first item is the KitchenAid 3.5 QT artisan mini stand mixer in empire red, priced at $[redacted].99 with a $40 discount at checkout. The second item is the Women's fall snap cardigan in size small, titanium color, priced at $16.99 with a $3 discount at checkout. I included two other items in the order that did not have additional discounts. I expected the discounts to be applied automatically at checkout, but that did not happen. I would appreciate guidance on how to receive a refund for the missing $43 discount on those two items. Please contact me at 1-[redacted] to resolve this promptly. Thank you, Breagh.

I had difficulty shopping last Friday and over the weekend, receiving conflicting instructions from two different representatives. After sending a reply to resolve the issue, my file or email contact closed, causing me to miss out on Black Friday deals. I only have an iPad and cannot download the app, limiting me to buying only one item due to the inability to add multiple items to the cart and avoid high shipping charges. Unfortunately, after submitting a help request and receiving a late reply the next day, the communication was closed without a resolution. Despite trying to explain my situation through four messages, the lack of assistance was frustrating, leading to wasted time and missed shopping opportunities. I even inquired about potential solutions to cover shipping costs, but the poor customer service experience prevented me from completing my purchases with Groupon.