I want a refund for this order.**Order *: ****-******-****** (U Spa)**I Purchased **min...

GetHuman-timferr's customer service issue with Groupon from November 2018

6 views | 97039 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-timferr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-timferr's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-timferr will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-timferr can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-timferr may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-timferr's own words
I want a refund for this order.**Order *: ****-******-****** (U Spa)**I Purchased **min massage with hot stone therapy and sea salt scrub. Upon entering and offering my groupon, the receptionist complained about the ***** deal with Groupon and asked me to cancel my order and pay cash instead. Very dishonest to your service so I declined.**Ok, here are my other dissatisfactions.*- poor pressure, requested ****, it was light pressure over a towel. Who massages over a towel? half hearted effort at best.*- no hot stones used. When asked if I wanted hot stones, I said yes * times. She acted like she understood me, then ignored my answer. Hot towel only, no hot stone. *- was not **min massage. Over *mins initially, I was laying around waiting. After massage started, at least *-*mins of breaks where I didn’t know where she went. probably about **min tops.*- it was freezing cold. I’m in my underwear with no towel. Turn up the heat. Very uncomfortable.*- when I expressed my dissatisfaction and did not tip, the masseuse grabbed and yanked my arm, causing me to drop my cell phone. The receptionist witnessed this happen. She proceeded to scream at me, following me to the parking lot.*- in addition, the attitude of the receptionist and masseuse was arrrogant and disrespectful, disdainful. Felt like they were speaking about me in another language from the moment I walked in.*- probably worst massage*spa experience I’ve ever had.

GetHuman-timferr did not yet indicate what Groupon should do to make this right.

How GetHuman-timferr fixed the problem

We are waiting for GetHuman-timferr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-timferr fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-timferr
Nov 28th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 97039 others
0 customers following this


GetHuman-timferr started working on this issue
Nov 28th, 2018 4:40am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers