we tried to get a refund on a hotel staym because our plans changed. tried to contact...

GetHuman-vghillbi's customer service issue with Groupon from November 2018

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GetHuman-vghillbi's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vghillbi will want to follow the link below to head to their help center. We will check on GetHuman-vghillbi later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-vghillbi's own words
we tried to get a refund on a hotel staym because our plans changed. tried to contact groupon we were told to contact the hotel. we did but guess what the hotel was no longer Red Roof Inn we still tried to work with grouponby calling the hotel which took over red roof inn they told us we did not have reservation so since our plans were set we ended getting a hotel on or own, then*:** p.m. , Nov ** we got the email that we now had a confirmed hotel. this does not do us any good because as stated wecame to Galveston earlier in the day in a different hotel. so we are still out of money. we are requesting a full refund.
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Groupon

Customer service issue
Reported by GetHuman-vghillbi
Nov 28th, 2018 - 9 mons ago
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GetHuman-vghillbi started working on this issue
Nov 28th, 2018 4:18am
GetHuman-vghillbi indicated the issue is not fixed yet.
Dec 2nd, 2018 3:07am