we tried to get a refund on a hotel staym because our plans changed. tried to contact...
GetHuman-vghillbi's customer service issue with Groupon from November 2018
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The issue in GetHuman-vghillbi's own words
we tried to get a refund on a hotel staym because our plans changed. tried to contact groupon we were told to contact the hotel. we did but guess what the hotel was no longer Red Roof Inn we still tried to work with grouponby calling the hotel which took over red roof inn they told us we did not have reservation so since our plans were set we ended getting a hotel on or own, then*:** p.m. , Nov ** we got the email that we now had a confirmed hotel. this does not do us any good because as stated wecame to Galveston earlier in the day in a different hotel. so we are still out of money. we are requesting a full refund.
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