My Groupon with Papa John's expired on Jan **, ****. Order **********. It was worth...

GetHuman1643060's customer service issue with Groupon from November 2018

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GetHuman1643060's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1643060 will want to follow the link below to head to their help center. We will check on GetHuman1643060 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1643060 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1643060's own words
My Groupon with Papa John's expired on Jan **, ****. Order **********. It was worth $**. I am unable to use any part of it for credit as the voucher cannot be redeemed and promo code can't be entered. I contacted Papa John. They said "Dear PATRICIA,**Thank you for contacting Papa John's Consumer Services. We apologize for any inconvenience you may have experienced. Please contact Groupon for further assistance about using your Groupon voucher. Thanks again and have a great day. **Thanks,**Customer Care Representative *Consumer*S*****@***.com**-***-***-******I now am asking groupon to put the value into my groupon bucks please.
GetHuman1643060 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1643060
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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Timeline
GetHuman1643060 started working on this issue
Nov 28th, 2018 4:03am