I tried cancelling my order about ** minutes after I ordered it to no avail. I then em...

GetHuman1639754's customer service issue with Groupon from November 2018

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The issue in GetHuman1639754's own words
I tried cancelling my order about ** minutes after I ordered it to no avail. I then emailed customer service with no reply. I called with no luck either. *It is ridiculous that it takes so much effort to get something cancelled. I order this on the **th and I just looked and it has been shipped already. This is in no way my fault as I tried several ways to cancel the order within the * hr. time frame. Groupon needs to make it easier to cancel. The "cancel" and "edit" button was grayed out. A message also said something to the effect the site was working or someone spilt coffee on it.*I immediately ordered a different dog bed thinking I could cancel the first order. It took me awhile to find this place. *I expect a refund when I received the first dog bed without having to pay return shipping.*Here is the order * which I tried to use several times to cancel. The order number for your purchase on November **, **** is *****-******-********Sincerely,*Linda Crenshaw

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Groupon

Customer service issue
Reported by GetHuman1639754
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 96380 others
0 customers following this

Timeline

GetHuman1639754 started working on this issue
Nov 27th, 2018 7:41pm