I sent a gift to my friend ( massage) and she said that when she went to hit redeem she...
GetHuman1638846's customer service issue with Groupon from November 2018
Help with my Groupon issue
First: share to improve GetHuman1638846's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1638846's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1638846 will want to follow the link below to head to their help center. We will check on GetHuman1638846 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1638846 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1638846's own words
I sent a gift to my friend ( massage) and she said that when she went to hit redeem she accidentally his transfer. As a result she said that Groupon froze it and I needed to contact you to fix it. Can I just get a refund for the Groupon? Also, when I purchased the Groupon it was $** for a ** min massage but in my Groupons it stays it’s a one hour massage and the price is now $**. I am confused as to what happened. Thank you. **Order ***********
GetHuman1638846 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1638846 fixed the problem
We are waiting for GetHuman1638846 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.