I canceled my order and u still have a hold on my $. It's been more than ** hours...

GetHuman-vivaloxy's customer service issue with Groupon from November 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vivaloxy will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-vivaloxy can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-vivaloxy's own words
I canceled my order and u still have a hold on my $. It's been more than ** hours. **** Write Your Reply Above ***Logo*Chat Name: vivian patterson, Chat Ticket ID : ********************Hi there,**Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile.**Kind regards,**Ramya S*----***vivian patterson, Nov **, **:** AM IST:*vivian patterson: Issue: Groupon Accidentally Marked as Used *Country Code: US*Ramya S: Thank you for contacting Customer Support. My name is Ramya S *Ramya S: Hi Vivian *Ramya S: I will be glad to help you, could you please elaborate your issue in detail? *Ramya S: I hope we are connected? *vivian patterson: I was trying to delete some items. And was unable to. So i hit the button place thinking it would allow me to review order before ordering.*Ramya S: I'm sorry for the trouble *Ramya S: Please give me a couple of minutes to check this and assist you accordingly. *vivian patterson: I need to cancel the complete order*Ramya S: I'm checking, Vivian *vivian patterson: Ok*Ramya S: Thank you for your patience. *Ramya S: We're able to cancel a Groupon Goods purchase until your order has been processed for shipping (unless stated otherwise in the Fine Print), so I've just issued you a full refund and removed this Groupon from your account. *vivian patterson: Ok. Ty so much*Ramya S: It's my pleasure. Would you like me to check anything else for you? *vivian patterson: Should i have some kind of * in case there may b any other issues*Ramya S: You will receive a refund confirmation email shortly. You can also keep this chat number for your future reference: XXXX-XXXX-XXXX****** *vivian patterson: Ty*Ramya S: It’s my pleasure assisting you. *Ramya S: Thank you for choosing Groupon. We appreciate your business and time. Have a great day ahead!**Need

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Groupon

Customer service issue
Reported by GetHuman-vivaloxy
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 96204 others
0 customers following this

Timeline

GetHuman-vivaloxy started working on this issue
Nov 27th, 2018 6:00pm

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