I booked a trip back in October and immediately canceled it after not being able to get...

GetHuman1633272's customer service issue with Groupon from November 2018

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Help with my Groupon issue
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GetHuman1633272's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1633272 will want to follow the link below to head to their help center. We will check on GetHuman1633272 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1633272's own words
I booked a trip back in October and immediately canceled it after not being able to get reasonable flights. I just got my credit card statement and was charged for the trip. The request *is ******** and the ticket * is ******************. I cave two confirmation numbers. ****** and ****** on the email that I received. Was I billed twice and cancelled once? I find this very upsetting and reaching you is extremely difficult. I have contacted the credit card company and asked them to dispute the charges, as I have email from you stating the trip was canceled. I hope you can resolve this problem on your end. If not I'll ease any further business with you.
GetHuman1633272 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1633272
Nov 27th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 95278 others
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Timeline
GetHuman1633272 started working on this issue
Nov 27th, 2018 12:23am