I purchased * Groupons that had redemption codes. I went to the site and placed my orde...
GetHuman-kerrigde's customer service issue with Groupon from November 2018
Help with my Groupon issue
First: share to improve GetHuman-kerrigde's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kerrigde's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kerrigde will want to follow the link below to head to their help center. We will check on GetHuman-kerrigde later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kerrigde may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-kerrigde's own words
I purchased * Groupons that had redemption codes. I went to the site and placed my orders, but now they’re saying that the third order didn’t get placed, and the redemption code is no longer available. I was told to get the code from Groupon. Below is the email I sent to the company and their response.**I can provide screen shots if you need.**Thank you,*Kerri Gaglioti ***From: info ******@***.com**Date: November **, **** at **:**:** AM MST*To: Kerri Gaglioti ******@***.com**Subject: Re: My missing third order...**Hello Kerri, **Only * order was redeemed. *Please contact Groupon directly for the *rd * letter voucher code to redeem on our website. ******************************************From: Kerri Gaglioti ******@***.com**Sent: Saturday, November **, **** *:** PM*To: info*Subject: My missing third order...**Hi-**I purchased * “deals” from Groupon, and put them into your site. One of the orders I decided to add on another purchase. I got confirmation for * of the orders, but not the *rd. Not sure what went wrong, but I want to make sure the *rd order that I paid for through Groupon will be fulfilled...**I’m sending screen shots of what I’m seeing in Groupon, your website and my bank account (it shows the total for Groupon and for your site), and that will also show the order numbers as well.**Thanks for your help-*Kerri Gaglioti
GetHuman-kerrigde did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-kerrigde fixed the problem
We are waiting for GetHuman-kerrigde to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.