Purchased couples massage coupon for STL Massage Clayton MO for ******* friends. Mass...

GetHuman1616758's customer service issue with Groupon from November 2018

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Help with my Groupon issue
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GetHuman1616758's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1616758 will want to follow the link below to head to their help center. We will check on GetHuman1616758 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1616758 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1616758's own words
Purchased couples massage coupon for STL Massage Clayton MO for ******* friends. Masseuse is Ken --Not appropriate for this couple. Want refund to my Visa account*Please acknowledge this request ASAP.*Mary Jackson aka G*****@***.com
GetHuman1616758 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1616758
Nov 26th, 2018 - 7 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 94787 others
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GetHuman1616758 started working on this issue
Nov 26th, 2018 7:38pm