When I placed an order it was thinking thinking and then said it couldn’t place the ord...

GetHuman1628585's customer service issue with Groupon from November 2018

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GetHuman1628585's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1628585 will want to follow the link below to head to their help center. We will check on GetHuman1628585 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1628585's own words
When I placed an order it was thinking thinking and then said it couldn’t place the order at this time. I checked my payment method and tried again. Only to discover the next day I was charged twice and my Groupons are showing that I ordered two in two separate orders. I have been trying to contact customer service. Seriously disappointed you guys got rid of you contact number. Just a side note. I did get an email response saying that because it’s a beauty product it can’t be returned. Well I get that if it were an intential order that would be on me. But this was your companies technical error. There are two separate order numbers if I had wanted two I would have changed my quantity to two not do two separate orders that will arrive at two super times.
GetHuman1628585 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1628585
Nov 26th, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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GetHuman1628585 started working on this issue
Nov 26th, 2018 4:56pm