Hello, I purchased a groupon back in August. This was for a private jet ride for two pa...

GetHuman-omfsale's customer service issue with Groupon from November 2018

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The issue in GetHuman-omfsale's own words
Hello, I purchased a groupon back in August. This was for a private jet ride for two passengers over the city of Chicago. The man named Moe from scheduled answered the phone and I had to wait awhile to book this as he said he was booked up. I scheduled this for the next available which was for November **th at *pm. I was supposed to meet him at the airport in Wheeling which was * and a half hours away from me. My partner and I took an Uber to Wheeling, IL. Once we got there Moe “the pilot” was no where to be found. I went inside and it wasn’t even an “airport” t was a school to teach others how to fly a plane. When I spoke to the front desk they stated this man is not associated with this “airport” or school at all. He typically rides up in a grey Jeep right before his scheduled time to meet with the passengers. They stated he rents out a small plane which isn’t even a jet like the groupon states so he can fly this small plane. He isn’t even legally allowed to take any passengers anywhere. This was all sketchy when we saw him he was wearing regular clothes he didn’t have proof of any certifications that he was a pilot he actually looked and sounded drunk. This all looked like a scam. The front desk of the school even stated this probably isn’t a safe nor good idea because no one even knows who this man is. Also he wanted us to put a review on Groupon before we even went through with it. My partner and I declined this sketchy offer and this sketchy man. Mind you we waited a half hour it is now *:** after calling him * times and no answer. So he was also late to our scheduled appointment time. I let him know I wanted a refund and he stated I have to go through groupon because this is how I purchased this. I would like a refund because the groupon was not what was promised to us. This was all a scam and we could have been in serious danger. I paid $*** for this groupon and I am requesting a refund. Also he should not be able to scam other future customers on Groupon!!!
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Customer service issue
Reported by GetHuman-omfsale
Nov 26th, 2018 - 10 mons ago
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GetHuman-omfsale started working on this issue
Nov 26th, 2018 4:17pm