Subject: * Whale watching voucher for * people**Hello**Please can you help me.**I have...

GetHuman-pase's customer service issue with Groupon from November 2018

93988 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-pase's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-pase's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pase will want to follow the link below to head to their help center. We will check on GetHuman-pase later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-pase may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-pase's own words
Subject: * Whale watching voucher for * people**Hello**Please can you help me.**I have tried filling in a customer query form online and it is not working. I have tried emailing and this has also bounced back.**We purchased the voucher referenced above and the vendor cancelled our booking twice at short notice. The first time we were advised the cancellation was due to weather (windy), which we accepted. However, the second time it was cancelled at short notice due to a large group reportedly cancelling their booking.**I am not sure why but the vendor has redeemed the voucher as we did not get to go on the whale trip due to cancellations on their part. We had our family over from the UK and we had two weekends were we made plans around this trip and it was cancelled and they left Australia disappointed.**Please can you arrange a refund as we should not be financial penalised due to circumstances that were beyond our control.**Thank you**Penny Bridges
GetHuman-pase did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-pase fixed the problem
We are waiting for GetHuman-pase to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pase fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-pase
Nov 26th, 2018 - 10 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 93988 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-pase started working on this issue
Nov 26th, 2018 10:27am