Subject: * Whale watching voucher for * people**Hello**Please can you help me.**I have...
GetHuman-pase's customer service issue with Groupon from November 2018
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The issue in GetHuman-pase's own words
Subject: * Whale watching voucher for * people**Hello**Please can you help me.**I have tried filling in a customer query form online and it is not working. I have tried emailing and this has also bounced back.**We purchased the voucher referenced above and the vendor cancelled our booking twice at short notice. The first time we were advised the cancellation was due to weather (windy), which we accepted. However, the second time it was cancelled at short notice due to a large group reportedly cancelling their booking.**I am not sure why but the vendor has redeemed the voucher as we did not get to go on the whale trip due to cancellations on their part. We had our family over from the UK and we had two weekends were we made plans around this trip and it was cancelled and they left Australia disappointed.**Please can you arrange a refund as we should not be financial penalised due to circumstances that were beyond our control.**Thank you**Penny Bridges
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