I ordered a Groupon for voodoo zip line ($** for * people). We got there at *:** and i...

GetHuman-mohler_l's customer service issue with Groupon from November 2018

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The issue in GetHuman-mohler_l's own words
I ordered a Groupon for voodoo zip line ($** for * people). We got there at *:** and i was asked if I was **, I replied with yes. The woman at the counter then proceeded to take a picture of everyone's ID and told me to wait for a text message to tell me that our zip line was ready. * hours later at *:** i received the confirmation text. When we arrived at the gate we were immediately denied entry due to * participants not being **. The woman working at Voodoo Zipline then came over and said that she asked me if everyone in my group was **. Why she didn't ask anyone else if they were ** or look more closely at their IDs is beyond me.*We did not end up riding the zip line.
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Customer service issue
Reported by GetHuman-mohler_l
Nov 25th, 2018 - 10 mons ago
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GetHuman-mohler_l started working on this issue
Nov 25th, 2018 8:54pm