Been charged for the product and keep getting emails transaction denied. Did not get Voucher number either. Mailed a letter yesterday in detail as I was not able to talk with someone.

GetHuman-rdlayton's customer service issue with Groupon from November 2018

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The issue in GetHuman-rdlayton's own words
Was trying to get Voucher code. Wanted to talk with someone but apparently cannot do that. I only order once a year from Groupon and had problems last year also. Did change my CC card and was charged? Will be my last order to Groupon. ... placed an order on Wednesday **-**-****. keep getting emails wrong credit card changed * and it went through. Still get emails and cannot find order on your site to get Code.
Because I could not TALK with anyone on phone or even chat on line. Cannot even find the order number. Checked my account and the product was not there the one from last year was but not this year.
Would like to have the Voucher Number and a copy of the order so that I will be able to give to grandson for Christmas. Will need by **-*-**** as they are out of state and we celebrate early.
Was a customer several years ago had no problems and last year ordered magazine and had problems. Last year was able to speak to someone on the phone and everything was taken care of right away.
Yes tried many, many things and got frustrated and decided to write the letter yesterday. Any help you can give me would be greatly appreciated.
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Groupon

Ordered the National Geographic Kids Magazine for $**.**.
Customer service issue
Reported by GetHuman-rdlayton
Nov 24th, 2018 - 10 mons ago
I have an issue with Groupon too
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GetHuman-rdlayton started working on this issue
Nov 24th, 2018 5:06pm
GetHuman-rdlayton shared this issue with others over email
Nov 24th, 2018 5:10pm
GetHuman-rdlayton indicated the issue is not fixed yet.
Nov 27th, 2018 6:02pm
GetHuman-rdlayton indicated the issue is not fixed yet.
Nov 27th, 2018 7:33pm
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Nov 27th, 2018 7:35pm
GetHuman-rdlayton indicated the issue is not fixed yet.
Nov 27th, 2018 7:36pm
GetHuman-rdlayton indicated the issue is not fixed yet.
Nov 27th, 2018 7:53pm
GetHuman-rdlayton indicated the issue is not fixed yet.
Nov 27th, 2018 7:54pm