I called the vendor for months to see how to schedule my visit. They have very odd hour...

GetHuman-vralbury's customer service issue with Groupon from November 2018

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The issue in GetHuman-vralbury's own words
I called the vendor for months to see how to schedule my visit. They have very odd hours, here and there throughout the day and nothing consistent. They said they would give me a refund and asked that I send an email. I didn't get a reply. Then when I contacted them again (after many calls) to check on my refund they said I had to through Groupon. By then the refund button was gone. So I tried to use the trade-in link I got in my email from Groupon this week and I can't seem to make it work. I also can't seem to reach customer service. This whole experience is not good. I want my refund, please.
GetHuman-vralbury did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-vralbury
Nov 24th, 2018 - 10 mons ago
I have an issue with Groupon too
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GetHuman-vralbury started working on this issue
Nov 24th, 2018 3:30am