I have been trying to cancel an order for two and a half hours. It does not show up on...

GetHuman-cargriff's customer service issue with Groupon from November 2018

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Help with my Groupon issue
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GetHuman-cargriff's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cargriff will want to follow the link below to head to their help center. We will check on GetHuman-cargriff later to make sure it's all set or try to help escalate.
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-cargriff's own words
I was trying to cancel the order within the time specified, but the web site did notshow the order ... I have been trying to cancel an order for two and a half hours. It does not show up on my orders, but I got an email that I ordered this item *********** is order number or ***-******-******, It is a "Nerf Zombie Strike biosquard Abolisher..." It is *:** pm on **********. My order confirmation came in at **:** Pm , same date. I have the option on this confirmation to cancel this order, within * hours, however, when I click on this the order does not show up! I will not spend any more time on this issue as it has cause me so much stress that I am making myself ill!
Frustrating because I have wasted almost three hours out of a day off, trying to follow your directions
CANCEL MY ORDER AND SEND DOCUMENTATION THAT IT WAS CANCELLED TO *****@***.com
NO GOOD COMMENT RIGHT NOW
EVERYTHING ON LINE AND PHONE
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Groupon

Nerf Zombie Strike Biosquad Abolisher zr ***...
Customer service issue
Reported by GetHuman-cargriff
Nov 23rd, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman-cargriff started working on this issue
Nov 23rd, 2018 8:02pm